DHH on work environment:
Managers who complain about slacking staff without examining their work environment are deluded. Being a slacker is not an innate human quality, it’s a product of the habitat. Fundamentally, everyone wants to do a good job (the statistical outliers who do not follow this are not worth focusing policy on).
Environment is everything. I love being in different, creative surroundings when working. The days of 4 slabs of concrete and a door are behind us, and corporate America is going stir crazy. Most coffee shops are doing a much better job at this; they create a great atmosphere and environment, and serve a commodity item (coffee) alongside it.